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Family Opportunities Advisor I (Social Worker)

Company: Hinds County Human Resource Agency (HCHRA)
Location: Jackson
Posted on: November 19, 2021

Job Description:

Job Description This position advocates and works primarily with unable-to-work families from every station in life, and sometimes dire economic backdrops, to ease them through transitions, hardships, and mentally tough times. This person assists families in finding the proper opportunities to get the resources or supplements they need to obtain or sustain a certain quality of life. This person will also be the link between people setting and reaching their goals. This position involves interviewing, counseling, information and referrals, developing and maintaining case files and the case management, and other related activities in providing services to eligible applicants under the various programs provided by the Agency. Qualifications Required: A bachelor's degree in Social Work or related field from an accredited four-year college or university, good writing and documentation skills, and computer experience. Able to handle pressure; maintains confidentiality and objectivity; proactive; demonstrates a high level of organization, planning, reporting skills, persistence, listening, verbal communication, and building client relationships. Must pass Criminal Background and Child Abuse Central Registry checks. Must meet state health requirements. Job Requirements: Completes intake and eligibility procedures for applicants of Agency services. Determines nature of customer's situation by interviewing client; assessing social information to identify applicants' personal strengths and needs and translate them into a set of realistic goals. Documents appropriate case plans with customers to include establishment of ability to achieve needs using the Child Outcome Planning and Administration (COPA) and other mandated programmatic systems. Records detailed case plans and case notes to provide on-going documentation of the customer's movement through the program and evidence of the strategies and resources used to impact the desired outcomes. Provides information and referral services to persons needing assistance from other social service agencies. Complete Head Start, Low Income Home Energy Assistance Program (LIHEAP), Community Services Block Grants (CSBG), Emergency Solutions Grant, City of Jackson Emergency Services Program, CMPDD Transportation and other applications. - Ensure electronic records of families are maintained and up to date including, but not limited to, requirements for: CSBG Standards; Head Start standards as it relates to eligibility, recruitment, selection, enrollment, attendance, family, health, and nutrition services; and LIHEAP requirements. Maintains accurate and up-to-date case files. - Ensure files are maintained in one central location and filed in alphabetical order as well as all sites required under program policies. Maintains documentation of services provided through entries in COPA and mandated programmatic systems. Monitors and/or follows-up on applicant's progress periodically, as prescribed and/or required. Enter and update all customer data and follow up information in accordance with Standard Operating Procedure (SOP) and enter into COPA database. Ensures families have access to all needed resources both internally and externally. Ensures on-going relationship building with families. This could include conducting home visits to ensure opportunities are met. Compiles and submits target reports on the services provided to/received by the customers; and/or, on the customer's outcomes in the program to the supervisor as scheduled. Reviews and updates customer roster, daily schedule, of customer services and allocation amount. Ensures compliance of meeting set outcome and service targets set by supervisor. - Shows top customer service skills including returning customer calls in a timely manner and schedules follow-up appointments when necessary.

Keywords: Hinds County Human Resource Agency (HCHRA), Jackson , Family Opportunities Advisor I (Social Worker), Healthcare , Jackson, Mississippi

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