Clinical Operations Specialist
Company: Compassus-JW
Location: Jackson
Posted on: February 23, 2021
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Job Description:
At Compassus, we are dedicated to compassionate care, clinical
excellence and providing comfort and support to patients and their
families facing the end of life. Hospice Regional Executives of
Clinical Operations oversee a team of clinical directors and work
to ensure clinical and operational excellence. The Hospice Regional
Executive of Clinical Operations is a critical leader within the
hospice team who ensures that the program has regulatory compliance
and sound procedures within the office. For many of our team
members, this is more than a career-It's a calling.Do you want to
make a difference in the lives of others? Join our team today as
the Hospice Regional Executive of Clinical Operations to positively
impact the experiences of our patients and families.Position
SummaryThis role will serve Tennessee, Mississippi and
Louisiana.The Hospice Regional Executive of Clinical Operations is
an individual contributor at the regional level to provide
leadership development for program clinical team members,
high-level program clinical and quality analysis, direction and
leadership for performance improvement related to clinical care
delivery, service, and quality outcomes, as well as overall
guidance and support for regulatory and compliance matters.--As the
Hospice Regional Executive of Clinical Operations, you will support
the identification of solutions and the implementation of quality
and performance improvement efforts through coaching, guidance, and
education for clinical leadership in the program.The Hospice
Regional Executive of Clinical Operations assesses the quality of
care provided to hospice patients, families, and staff. As the
Hospice Regional Executive of Clinical Operations, you will monitor
documentation, compile quarterly reports, and work closely
with--Program Leadership. Principal Accountabilities* Advises and
collaborates with Hospice Program Management (Hospice Area
Executive of Clinical Operations and Hospice Director of Clinical
Services) to address areas of improvement regarding clinical
documentation and patient care.* Responsible for managing the "Big
5" of programs in assigned region:--pharmacy, medical supplies,
DME, mileage, and labor.* Partners with each program in assigned
region to determine needs.--Coordinates frequency of site visits to
meet the identified needs of each program.* Maintains expertise in
clinical knowledge of pain and symptom management and end of life
care.--Utilizes clinical knowledge to coach and mentor clinical
leaders to drive clinical excellence and outcomes. * Ensures
training and education are provided at the program level by
collaborating with Hospice Program Leadership. * As needed,
provides day-to-day support via phone, email, or visits to Hospice
Program Management and colleagues concerning outstanding issues of
patient care, appropriateness and compliance.* Provides support via
phone or visit as needed for state/federal/accrediting surveys.*
Develops, in coordination with Hospice Program Management, plans of
correction in the areas of clinical compliance.--Subsequently
monitors the hospice programs execution of plans of correction.*
Advises the Hospice Clinical Officer and Hospice Regional Vice
President regarding the clinical and compliance needs/concerns of
each program. * Follows Compassus policy and procedure related to
clinical and compliance needs/concerns of hospice programs.*
Reviews and recommends revisions to policies and procedures in
accordance with updated state and accrediting body standards.*
Maintains patient confidentiality requirements.* Complies with all
organizational policies regarding ethical business practices.*
Participates in governing body oversight to achieve excellence in
quality and service.* Ensures compliance with clinical and
operational policies, procedures and processes.* Collaborates with
hospice program, area, and regional leadership to analyze and
strategize methods to achieve clinical and operational metrics.*
Collaborates with hospice program, area, and regional leadership in
the selection, onboarding, development and retention of new
leaders.* Communicates the mission, ethics and goals of the
organization.Qualifications* Communication and interpersonal
skills* Knowledge of Microsoft Office programs* Thorough
understanding of the Medicare Regulations for Hospice and the
functions of a hospice organization* Ability to travelEducation
and/or ExperienceRegistered Nurse with active, current nursing
license.--Minimum of five years in direct Quality Improvement (QI)
or management/leadership experience in a hospice program
preferred.--Hospital and Home Health leadership experience will be
considered.--Experience managing multi-sites in different
geographic locations preferred. Bachelor degree in nursing or
health care management and proven leadership experience
preferred.?Certifications, Licenses and RegistrationsNursing
License in state of employment, and current BLS.--A valid driver's
license and auto liability insurance.Compassus, including all
Compassus affiliates, complies with applicable Federal civil rights
laws and does not discriminate on the basis of race, color,
national origin, age, disability, or sex. Compassus, including all
Compassus affiliates, does not exclude people or treat them
differently because of race, color, national origin, age,
disability, or sex.
Keywords: Compassus-JW, Jackson , Clinical Operations Specialist, Healthcare , Jackson, Mississippi
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