Director - UX Content Strategist - Remote
Company: KPMG
Location: Jackson
Posted on: May 4, 2024
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Job Description:
Business Title: Director - UX Content Strategist - Remote
Requisition Number: 111954 - 49
Function: Business Support Services
Area of Interest:
State: MS
City: Jackson
Description:
Known for being a great place to work and build a career, KPMG
provides audit, tax and advisory services for organizations in
today's most important industries. Our growth is driven by
delivering real results for our clients. It's also enabled by our
culture, which encourages individual development, embraces an
inclusive environment, rewards innovative excellence and supports
our communities. With qualities like those, it's no wonder we're
consistently ranked among the best companies to work for by Fortune
Magazine, Consulting Magazine, Working Mother Magazine, Diversity
Inc. and others. If you're as passionate about your future as we
are, join our team.
KPMG is currently seeking an UX Content Strategist to join our
Digital Nexus technology organization. This is a remote work
opportunity.
Responsibilities:
Experiment with new AI tools and techniques in content creation and
management, including testing and learning from new AI-driven
content platforms and tools; develop strategies for voice search
and AI-driven conversational interfaces, like chatbots or virtual
assistants, creating content that is optimized for spoken language
and understanding nuances of conversational AI
Contribute to training and managing AI models with the right data
to ensure that the generated content is relevant, accurate, and
aligns with the brand's voice and objectives; stay up to date with
regulations and laws regarding data privacy, AI, and digital
content
Develop user personas and tailor content to address specific user
segments, ensuring a personalized and relevant experience; conduct
user research to understand audience needs, preferences, and
behaviors, translating insights into actionable content strategies;
utilize data and analytics to measure content performance and make
data-driven decisions to optimize the user experience
Create and maintain a content calendar to ensure timely delivery of
high-quality content; optimize content for search engines and
implement SEO best practices; collaborate with internal
stakeholders to ensure consistent brand messaging and voice across
all content
Manage consistent and well-formed taxonomy across all enterprise
platforms, including navigation and tagging, while also
collaborating with UX/UI designers to contribute to the information
architecture of digital products; provide guidance and support to
content creators, including writers, designers, and
videographers
Define and manage Content governance activities to ensure
continuous engagement of various stakeholders in terms of their
feedback, contributions, and inputs into ongoing Content
initiatives; work closely with firm's practice Content and
Knowledge Managers for various practices to ensure there is a
strategy for consistent creation, management and sharing of content
with appropriate quality, accessibility, and efficient
collaboration among the constituents
Qualifications:
Minimum ten years of recent experience in crafting, and generating,
deploying and managing content and content strategies, processes
and solutions; minimum five years of recent leadership experience
in business facing, leading enterprise-wide knowledge
transformation programs, including org change management,
product/process adoption, and managing value by metrics/KPIs
Bachelor's degree from an accredited college or university in
marketing, communications or a related field is preferred
Extensive experience working in ServiceNow and SharePoint (or
similar platforms); proven experience as an UX Content Strategist
or a similar role; experience in user adoption strategies, change
management as well as transforming cross functional teams, and
diversified business units
Deep understanding of Human Centered Design, copywriting, content
marketing, SEO, and digital marketing trends
Exceptional project management and organizational skills
Strong content, collaboration, program and communication management
and agile delivery method experience; excellent presentation skills
with focus on details and quality
KPMG complies with all local/state regulations regarding displaying
salary ranges. If required, the ranges displayed below or via the
URL below are specifically for those potential hires who will work
in the location(s) listed. Any offered salary is determined based
on relevant factors such as applicant's skills, job
responsibilities, prior relevant experience, certain degrees and
certifications and market considerations. In addition, the firm is
proud to offer a comprehensive, competitive benefits package, with
options designed to help you make the best decisions for yourself,
your family, and your lifestyle. Available benefits are based on
eligibility. Our Total Rewards package includes a variety of
medical and dental plans, vision coverage, disability and life
insurance, 401(k) plans, and a robust suite of personal well-being
benefits to support your mental health. Depending on job
classification, standard work hours, and years of service, KPMG
provides Personal Time Off per fiscal year. Additionally, each year
the firm publishes a calendar of holidays to be observed during the
year and provides two firmwide breaks each year where employees
will not be required to use Personal Time Off; one is at year end
and the other is around the July 4th holiday. Additional details
about our benefits can be found towards the bottom of our KPMG US
Careers site at 'Benefits & How We Work
(https://www.kpmguscareers.com/why-kpmg/#benefits) '.
Follow this link to obtain salary ranges by city outside of CA:
https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=6669_9_24
KPMG LLP (the U.S. member firm of KPMG International) offers a
comprehensive compensation and benefits package. KPMG is an
affirmative action-equal opportunity employer. KPMG complies with
all applicable federal, state and local laws regarding recruitment
and hiring. All qualified applicants are considered for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, national origin, citizenship status,
disability, protected veteran status, or any other category
protected by applicable federal, state or local laws. The attached
link (
https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf)
contains further information regarding the firm's compliance with
federal, state and local recruitment and hiring laws. No phone
calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they
apply, until the opportunity is filled. Candidates are encouraged
to apply expeditiously to any role(s) for which they are qualified
that is also of interest to them.
KPMG does not currently require partners or employees to be fully
vaccinated or test negative for COVID-19 in order to go to KPMG
offices, client sites or KPMG events, except when mandated by
federal, state or local law. In some circumstances, clients also
may require proof of vaccination or testing (e.g., to go to the
client site).
GL: 2
GF: 15310
Keywords: KPMG, Jackson , Director - UX Content Strategist - Remote, Executive , Jackson, Mississippi
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