General Manager- JCC
Company: AEG
Location: Jackson
Posted on: January 26, 2023
Job Description:
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Overview
The General Manager is responsible for overall management,
promotion, and operation of the facility, including construction,
purchasing, policy formulation, booking, marketing, finance, food
and beverage, box office, advertising, security, production,
maintenance, and related operations. Give direction to each
department, as needed, through each department's director.
Responsibilities
- Maintains active contact with the Client/Contract Administrator
and ensures compliance with all provisions of the services
contract.
- Aggressively promotes the use of the facility to maximize its
utilization.
- Establishes and maintains effective working relationships with
the Client/Contract Administrator, boards, tenants, government
departments and agencies, entertainment/convention industry,
community and civic organizations to encourage continual and
regular use of the facility.
- Assures the coordination, implementation and administration of
specific plans and programs prescribed by corporate directives, to
include: matters of training and development; quality assurance;
energy efficiency; safety/emergency procedures, crowd control and
crisis management procedures, or other areas as needed.
- Develops and implements facility goals in accordance with the
management contract, the Client's objectives, corporate policy, and
good business practice.
- Prepares and maintains required and necessary reports/records
for the Client/Contract Administrator and for the Corporate
Office.
- Plans, organizes, coordinates, and directs all activities and
personnel engaged in maintaining and operating the facility.
- Assists and coordinates with the development of the annual
operating calendar, activity schedules, projections for attendance
and/or revenue.
- Negotiates lease agreements as determined necessary and in the
best interests of the facility.
- Negotiates contracts and agreements with promoters, event
organizers, hosts, managers and agents.
- Conducts weekly staff meetings
- Directs the development and administers the execution of
operating and marketing plans, financial plans and documents; to
include, operating revenue and expense budgets; capital expense
plans and budgets.
- Provides guidance of day-to-day operations; assuring the
coordination of plans, programs and events; conducts post-event
operational and financial review and analysis.
- Provides final approval of all contracts and agreements with
suppliers, promoters, and lesees for necessary activities and
services at the Convention Center.
- Oversees and advises Human Resources on any necessary
modifications to the staffing plans, including number and types of
employees, essential functions, salaries, and benefits.
- Assures the administration of personnel and the operation of
plant and facilities are conducted in accordance with applicable
local, state and federal regulations.
- Evaluates facility practices and recommends improvements to
better reflect the needs of the Client and the facility, and/or to
improve the efficiency and safety of operations, in compliance with
policies and procedures.
- Responsible for recruiting, training, supervising, and
evaluating administrative and supervisory staff.
- Establishes and maintains effective working relationships with
the employees, union representatives, community, and the general
public.
Supervisory Responsibilities:
Manages and coaches Directors and Managers who supervise employees
in the Finance, Marketing, Operations, Sales, Food & Beverage
Departments, or other facility departments. Responsible for shaping
the overall culture, direction, coordination, and evaluation of the
team and facility. Responsibilities include interviewing, hiring,
training, and coaching employees; planning, assigning, and
directing work; appraising performance; rewarding; disciplining
employees in conjunction with Human Resources; addressing
complaints and resolving problems.
Qualifications
- Minimum 5+ years of venue management in a convention center or
other similar facility
- Strong leader and with excellent communication skills
- Ability to work with and maintain highly confidential
information is required
- Ability to work simultaneously with a broad variety of vested
interest groups and to foster a cooperative environment
- Demonstrated knowledge of the principles and practices used in
the successful management of convention facilities of a similar
description
- Ability to anticipate problems and implement immediate
corrective action
- Ability to perform effectively under significant pressure
typically associated with meeting the demands and timetables of the
hospitality industry
- Significant knowledge of event solicitation and presentation,
public relations, advertising and media relations and event
planning
- Considerable knowledge of safety regulations and other federal,
state or local laws and regulations
- Strong emphasis towards hospitality/customer service for the
meeting, convention and entertainment industry
- Knowledge of facility operating standards, building
maintenance, custodial, personnel and office management
- Solid and effective supervisory skills. Ability to deal
effectively with human resource and personnel problems; to deal
constructively with conflict; to motivate, provide counsel and
execute applicable solutions
- Ability to prioritize and meet deadlines
- Excellent organizational skills and attention to detail
- Bachelor's degree from an accredited college or university or
equivalent work experiences
- Proficiency with data processing and MS Office
applications
- Ability to work nights, all events, weekends, and holidays as
required
Keywords: AEG, Jackson , General Manager- JCC, Executive , Jackson, Mississippi
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