Service Center Manager
Company: Applied Industrial Technologies
Location: Laurel
Posted on: January 26, 2023
Job Description:
Service Center Manager Location: Laurel, MS, US, 39440 Company:
1110-Applied Industrial Technologies Customer service
professionalsdont pass up this opportunity for a great new job with
a global industrial distribution company that combines team
leadership with service center operations. Join our team at Applied
Industrial Technologies! In partnership with more than 4,000
world-class manufacturers, we are an industry-leading value-added
distributor of a wide variety of innovative, efficient, and
reliable industrial products. Since 1923, we have been committed to
always having the right part in stock and always getting it to the
customer when they need it. We are currently seeking an experienced
Customer Service Manager to help us to maintain that commitment as
we continue to grow.In this position, you will oversee day-to-day
operations of one of our service centers while also providing
leadership to our team of customer service specialists. This will
allow you to showcase not only your administrative and project
management skills, but also your coaching and mentoring
capabilities. If you relish the idea of serving customers through
everything, from hands-on operational duties, to salesmanship and
team motivation efforts, and if you have the background were
looking for, we want to talk with you!Job ResponsibilitiesAs a
Customer Service Manager, you will manage service center operations
and support our customers and our service team pre-sale, point of
sale, and post-sale. This is a multi-aspect role that encompasses
both service management and leadership and coaching of our CSRs.
This position reports directly to our General Manager.Your specific
duties in this role will include:
- Managing internal service center operations to meet/exceed
P&L objectives
- Championing the development of leadership competencies that
drive individual and team goals
- Meeting customer and shipment metrics, including time to fill,
expediting orders, and quoting
- Developing, implementing, and monitoring programs and
activities related to product promotion and inside sales, office
and warehouse functions, and customer service as well measuring the
results
- Hiring, training, and developing service center personnel
- Assisting account managers in the identification, acquisition,
and retention of customers
- Managing inventory, receivables, expenses, and profit/loss
accounting
- Reviewing and completing monthly reports as well as overseeing
petty cash balancing
- Ensuring that customer relations are maintained at a high
level
- Utilizing key metrics to evaluate and recommend best practices
for operations
- Managing vendor relationships
- Creating a positive, dynamic, and fun work environment POSITION
REQUIREMENTS As a Customer Service Manager, you must be a strong,
motivational leader with strong administrative, project management,
and mentoring abilities. You should also be highly detail-oriented
with solid analytical and problem-solving skills. It is also
important that you display excellent verbal and written
communication, interpersonal, and negotiation skills as well as the
ability to establish rapport and build solid relationships with
service staff and a wide variety of customers.Specific
qualifications for the role include:
- 2+ years of proven sales or customer service leadership
experience in an industrial atmosphere or parts counter
- High school diploma or GED
- Solid understanding of financial and accounting concepts
- Computer proficiency and the ability to quickly learn our
ordering system
- Industrial sales / distribution experience, preferred
- Service center experience, preferred
- ERP / SAP experience, a plus
- BenefitsCBApplied Industrial Technologies (NYSE: AIT) is a
leading value-added distributor and technical solutions provider of
industrial motion, fluid power, flow control, automation
technologies, and related maintenance supplies. Our leading brands,
specialized services, and comprehensive knowledge serve MRO and OEM
end users in virtually all industrial markets through our
multi-channel capabilities that provide choice, convenience, and
expertise.We are an equal employment opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, national origin, ancestry,
gender, sexual orientation, gender identity, age, disability,
protected veteran status, marital status, medical condition or any
other characteristic protected by law.If you need accommodation for
any part of the employment process because of a disability, please
send an email to hiring@applied.com or call 216-426-4389 to let us
know the nature of your request.Nearest Major Market:
Hattiesburg
Keywords: Applied Industrial Technologies, Jackson , Service Center Manager, Executive , Laurel, Mississippi
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