Agile Product Coach, Sr. Director

Company: Travelers
Location: Jackson
Posted on: January 23, 2023

Job Description:

**Who Are We?**

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

**Job Category**

Technology

**Compensation Overview**

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

**Salary Range**

$139,600.00 - $230,300.00

**Target Openings**

1

**What Is the Opportunity?**

At Travelers, we apply our Agile method to any team that provides business value by incorporating iterative processes and a built-in reliance on customer feedback. As the Sr. Director, Agile Product Coach, you will grow and transform our Product practices. You will mentor, train, and coach product owners and teams in applying Product principles and practices within their agile environment.

In partnership with product leaders, you will help define product roadmaps and connect iterative discovery, delivery, and validation, develop a cadence for continuous learning, and look for areas to further adopt product thinking. You will challenge and advise teams and stakeholders, including senior leadership, enable teams to realize objectives and deliver on Objectives & Key Results (OKR), assess and enhance Agile maturity of teams, and effectively integrate both internal and external learnings necessary to reinforce Agile growth at Travelers.

**What Will You Do?**

+ As a servant leader and change agent, coach individuals and teams across a large or complex business area to adopt Agile principles, values and practices while role modeling Travelers' leadership behaviors.

+ Provide coaching, best practices, and influence teams, product owners, and leaders on their product strategies, roadmaps, and backlogs.

+ Partner with business leaders on agile efforts and provide guidance/strategic assistance on shifting to or enhancing their product model.

+ Facilitate workshops and learning sessions around topics such as product discovery, opportunity mapping, product validation, framing, epic, feature & story mapping, retrospectives, and more.

+ Understand and support implementation of OKRs to optimize delivery of value through the assessment of responsiveness, quality, productivity, and customer and business value.

+ Define communication strategy to advocate Product Management principles and practices, Agile principles, engages different roles and leaders in the Product journey.

+ Develop and deliver the Product training material and learning offering so it is fit for purpose and meets the needs of Travelers at an individual and team level.

+ Support teams to use evidence from each delivery to continuously, improve product learning, validate the roadmap and help drive conversations regarding the next best investment for the product.

+ Lead and contribute to internal and external Product communities to stay abreast of industry trends and utilize learnings in furthering the effective use of modern product management practices at Travelers.

+ Perform other duties as assigned.

**What Will Our Ideal Candidate Have?**

+ Bachelor's degree preferred.

+ 3-5 years of Product Manager and/or Product Owner experience preferred

+ 5 years of Agile experience preferred.

+ 2-4 years of experience as a coach preferred.

+ 2 years of people leadership/management experience preferred.

+ Experience championing organizational change initiatives preferred.

+ Experience implementing Agile principles and practices in different cultures and environments preferred.

+ Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.

+ Change Agent: Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.

+ Coaching: Ability to utilize tailored coaching techniques to inspire individuals and teams to perform at a higher level.

+ Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.

+ Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.

+ Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.

+ Collaboration: Expertise working with others in a cross-functional multi-team environment.

+ Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

**What is a Must Have?**

+ 3 years of Agile delivery experience required.

+ 5 years of business and/or technology related experience required.

+ 2 years of experience as a coach required.

+ Demonstrates an in-depth knowledge of one or more business units (i.e. Claim, Risk Control, IT, Project Management, Production, Application Development, etc.) required.

**What Is in It for You?**

+ **Health Insurance:** Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

+ **Wellness Program:** The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.

+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

**Employment Practices**

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

Keywords: Travelers, Jackson , Agile Product Coach, Sr. Director, Executive , Jackson, Mississippi