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Director, Life Services

Company: CareSource
Location: Jackson
Posted on: November 26, 2022

Job Description:

Job Summary:The Director, Life Services directs the implements of Life Services within the designated market, including pilot projects, grants, and programs (i.e., JobConnect).Essential Functions:

  • Provide leadership and oversight of the statewide JobConnect program, ensuring standardization of the program across geographic regions and a consistent JobConnect member experience
  • Lead efforts with market and product leaders to develop aligned, collaborative processes designed to meet the business requirements and goals of Life Services in the designated market
  • Collaborate with Enterprise teams, internal and external stakeholders, and community partners to inform and influence the design and development of Life Services programs
  • Develop quality and innovative processes to deliver advanced Life Services programs supporting member well-being across the market
  • Provide detailed review and analysis of member data to recommend and design programs, interventions, protocols and metrics that support improved member well-being
  • Collaborate with market and product leaders to develop community-based Life Services initiatives in support of identified needs and strategic goals in designated market
  • Collaborate with Sales & Marketing team(s) to create and execute innovative marketing campaigns, to promote Life Services initiatives to CareSource members and community partners
  • Develop and manage internal and external partnerships with community partners and key stakeholders to meet the goals identified for Life Services programs and the CareSource strategic plan
  • Monitor performance across markets and products to identify improvement opportunities, leverage best practices, and promote knowledge-sharing for the purpose of improving outcomes through the standardization of evidence-based practices
  • Coordinate with Enterprise Life Services team, monitor compliance with Life Services Corporate framework, and promote standardization across markets and products
  • Participate in statewide committees and focus groups specific to Life Services programming, providing input and/or presentations on behalf of CareSource
  • Assist with development of newly required programming and interventions associated with the procurement of new business
  • Perform any other job related instructions as requestedEducation and Experience:
    • Bachelor's Degree in Business, Economics, Human Services, Social Work, Community Development or related field or equivalent years of relevant work experience is required
    • Master's Degree is preferred
    • A minimum of five (5) years of experience working within the social determinants of health is required (including workforce development, food access, housing, child and adult education, special populations, etc.)
    • A minimum of five (5) years of working with community organizations, government organizations, social services, or working with low-income populations is required
    • A minimum of three (3) years of management experience is required
    • Social determinants of health integration experience required
    • Previous managed care experience is preferred
    • Experience in program development, evaluation, and quality improvement preferred
    • Project Management experience preferred (i.e., Lean Six Sigma, etc.)
    • Experience in launching new programs across cities, counties, or states is preferredCompetencies, Knowledge and Skills:
      • Basic level skills utilizing Microsoft Word, Excel and PowerPoint; intermediate Microsoft Office skills preferred
      • Ability to manage and prioritize multiple tasks, promote teamwork and fact-based decision making
      • Business acumen and strategic thinking, yet able to execute tactically
      • Demonstrated ability to adjust to shift priorities, multi-task, work under pressure and meet deadlines
      • Proven ability to recognize opportunity for improvement and lead change
      • Excellent leadership and communication skills, with ability to effectively manage a high performing team, and provide coaching and development
      • Data analysis and trending skills
      • Strong presentation skills
      • Negotiation skills/experience
      • Customer service orientationLicensure and Certification:
        • Life Coach credential/certification and related experience with the "coach approach" preferred
        • To help protect our employees, members, and the communities we serve from acquiring communicable diseases, full COVID-19 and Influenza vaccination is an essential requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have forty-five (45) days from their hire date to complete the required vaccination. CareSource requires all employees to be fully vaccinated (two weeks removed from completion of a two-dose mRNA series or two weeks removed from a one dose vaccine) against the COVID-19 virus. Employees are required to disclose and provide proof of their vaccination status as a condition of continued employment. Candidates who accept an offer of employment must upload proof of vaccination prior to their start date. Failure to meet the vaccination requirement, including providing proof of vaccination prior to the start date, may result in rescission of an employment offer or termination of employment. CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be reviewed by the CareSource Health & Wellness team.Working Conditions:
          • General office environment; may be required to sit or stand for long periods of time
          • Some travel (up to 15%) is requiredOrganization Level Competencies
            • Strategic Planning
            • Coaching & Developing Others
            • Business Acumen
            • Creating an Inclusive Environment
            • Execution
            • Emotional Intelligence Essentials
            • Drive for Results
            • Facilitating Change
            • Influencing
            • Building PartnershipsThis job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.

Keywords: CareSource, Jackson , Director, Life Services, Executive , Jackson, Mississippi

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