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VP Customer Success Apply to This Job

Company: ExecuNet
Location: Greenville
Posted on: February 25, 2021

Job Description:

Company: Environmental Products / Services, Greenville, SC Remarks: This position will provide comprehensive customer service and product integration support to Company's President, Company Powered and Energy and other leadership team members. You will be responsible for overseeing the Customer Success function. Essential Job Functions/Responsibilities

  • Overseeing pre-sales and post-sales service to customers.
  • Acting as a liaison between customer and manufacturing, sales, field service, order processing, and finance to resolve status, production, delivery and billing inquires.
  • Overseeing support of customers encountering problems using the company's products.
  • Ensure revenue targets are successfully achieved by on time delivery and completion of customer deliveries per contractual terms and conditions.
  • Plan and direct all aspects of the organization's customer service policies, objectives and initiatives.
  • Responsible for overall satisfaction of customers.
  • Manages the departmental function within the organization.
  • Develops major goals to support functional objectives.
  • Approves policies developed with various sub-functions and department. About Our Group:
    • As strategic partners, the Strategic Partnerships team strives to ensure that our values, culture and engagement always allow us to do great things for our company.
    • We strive to provide the highest-level service and support to our clients each and every day.
    • We work collaboratively to build strong relationships with our clients, partners, and own team.
    • We treat each other with respect------and always try to have a little fun every day!
    • This position will be part of the Strategic Partnerships team that supports Company's Manufacturing and Engineering operations.
    • You will report to the--President, Company Powered and Energy--and collaborate with other Strategic Partnerships team members located at our headquarters in Burlingame, CA and manufacturing facility in Los Angeles, CA and Greenville, SC. About You:
      • Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
      • Customer-focused attitude, with high level of professionalism and discretion and intense focus on exceeding customer expectations.
      • Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
      • Detail-oriented, resourceful and diligent.
      • Strong time management and organizational skills; operates independently with limited supervision.
      • Sound judgment and problem-solving skills. Your Experience Includes:
        • Bachelor's Degree in Business, Accounting, Engineering, Finance or Supply Chain Management (or other related fields) or equivalent relevant experience.
        • Minimum of 8 years' experience of managerial roles
        • Comprehensive knowledge of the overall department functions.
        • Strong proficiency in Microsoft Office applications.
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Keywords: ExecuNet, Jackson , VP Customer Success Apply to This Job, Executive , Greenville, Mississippi

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