DIRECTOR OF FIRST IMPRESSIONS - CUSTOMER SERVICE

Company: BrightSpring Health Services
Location: Greenville
Posted on: February 23, 2021

Job Description:

DIRECTOR OF FIRST IMPRESSIONS - CUSTOMER SERVICE in GREENVILLE, South Carolina - Careers at GREENVILLE, SC 29607 Skip Branding DIRECTOR OF FIRST IMPRESSIONS - CUSTOMER SERVICE in GREENVILLE, South Carolina - Careers at GREENVILLE, SC 29607 Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Welcome page Returning Candidate? Log back in! DIRECTOR OF FIRST IMPRESSIONS - CUSTOMER SERVICE Job Locations US-SC-GREENVILLE ID 2021-19149 Position Type Full-Time Line of Business Equus Workforce Solutions Our CompanyOverview Are you the super-star multitasker type, strong in administration skills? Our Administrative and Clerical positions support the business from multiple locations and via various functions across the nation. Read below for information on this opportunity and apply today! Responsibilities The Director of First Impressions (DFI) works under the general supervision of the Operations Manager. The DFI is knowledgeable on all partner programs (includes WIOA, Department of Employment and Workforce, Vocational Rehabilitation, Department of Social Services, Adult Education, and others) and is ready and able to provide immediate assistance to job seekers coming into the comprehensive center. The DFI is cross trained in all unit functions, supports all events and activities scheduled in the One-Stop, and performs other duties as assigned and related to providing 'Best In Class' customer service. Welcomes all visitors by greeting them directly, with a smile and handshake (when appropriate) and without delay. Pleasantly answers phone and politely connects callers to partner or service needed. The DFI is expected to assess and triage new customers to the center; will be trained by all partner representatives on the scope of that agency so the DFI can properly make referrals to the most appropriate service provider. The DFI will assist new/returning customers on the operations of the iPad VOS Greeter Check In system, as needed.

• Directly related work experience and/or supervisory experience
• Excellent organizational, planning and analytical skills
• Excellent verbal and written communication skills
• Ability to work independently; must be a self-starter
• Demonstrated customer service skills
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• Ability to work with culturally diverse populations
• Computer and software literate
• While most of the job entails working behind a desk in a sitting position, there could be frequent times the DFI would need to stand up and assist customers.
• Other duties as assigned Qualifications
  • High School diploma or General Education Diploma and one to two years clerical experience in an office setting; Associate's degree preferred
  • Proven Customer Excellence Background
  • Proficient in Microsoft Office Suite
  • Good grammar, spelling and typing skills
  • Strong interpersonal skills and the ability to communicate clearly and professionally
  • The ability to maintain confidentiality is a must About our Line of Business Equus Workforce Solutions,--formerly ResCare Workforce Services, is the nation's leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com . Options Apply Now Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Need help finding the right job? We can recommend jobs specifically for you!Click here to get started. iCIMS Application FAQs BrightSpring Health Services, and our family of brands, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 or contact us for assistance. Equal Opportunity Employment Posters Click here for additional FAQ information.
    
    
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Keywords: BrightSpring Health Services, Jackson , DIRECTOR OF FIRST IMPRESSIONS - CUSTOMER SERVICE, Executive , Greenville, Mississippi