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UX Designer with Unemployment Insurance Program Management, IVR, Imaging Systems

Company: Capricorn Systems, Inc.
Location: Jackson
Posted on: October 16, 2020

Job Description:

Job Title UX Designer with Unemployment Insurance Program Management, IVR, Imaging Systems Location Jackson, MS Duration 24+ Months Contract Job Description The contractor will define processes, develop business and report requirements, test system developments for the MDES Unemployment Insurance IT system to improve the functionality of the Unemployment and Workforce systems. The contractor will train staff and other interested parties in the use of new systems and processes. The contractor will participate and provide expertise and guidance on the following Redesign the Unemployment Insurance self-service portal for claimants and employers. Implement Robotic process automation and chatbot technology through-out the Unemployment Insurance systems. Enhancements to the ReStart MS portal including integration with the Unemployment Insurance System. Redesign the workflow system within the Unemployment Insurance program. Enhance and improve the systems related to Covid-19 workforce programs. Minimum Requirements 20 years of experience with the Unemployment Insurance Program 15 years of experience in Unemployment Insurance and Workforce Modernization Projects 15 years of IT System Lifecycle Management 10 years of Unemployment Program Management experience 5 years of Multi-State Unemployment System Consortium experience Knowledge and experience with the Federal Cares Act Experience with design, development, testing, and implementation of IVR and Imaging Systems

Keywords: Capricorn Systems, Inc., Jackson , UX Designer with Unemployment Insurance Program Management, IVR, Imaging Systems, Executive , Jackson, Mississippi

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