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Manager of Paratransit Operations

Company: Transdev North America, Inc
Location: Jackson
Posted on: December 5, 2019

Job Description:

Overview The Paratransit Department is responsible for providing public transportation for the disabled community of the metro area. The Manager of Paratransit provides overall direction of the scheduling and dispatching activities of the Department, to ensure reliable, dependable, and safe service is rendered to the disabled community. Responsibilities Direct personnel performing scheduling and dispatching activities. Monitor employees assigned for proper telephone etiquette. Advises on Federal Transportation Administration's Rules and Regulations and keeps staff current on changes to ADA rules and regulations. Analyze scheduling and dispatching problems and develop solutions. Investigate and prepare responses to customer complaints. Assist in coordinating Public Relations activities. Conduct Employee Performance Evaluations. Assist in coordinating communication for the department throughout the Company. Communicate with clients relative to their concerns in regards to Paratransit. Attend public meetings with organizations within the community. Assist in the preparation of annual Paratransit Plan Update to FTA. Ensure that service is provided according to FTA Guidelines. Enforce Transdev's policies, procedures, rules, and regulations. Assist in monitoring contract of subcontracted Paratransit providers. Assist in preparation of Paratransit's annual budget. Assist with monthly reports for the Board. Qualifications EDUCATION & EXPERIENCE A high school diploma or G.E.D. A minimum of five (5) years of experience in providing public transportation, to include at least three (3) years of experience directly related to providing scheduling and dispatching transit service designed to assist the disabled. Skill and Knowledge Required Ability to communicate effectively both verbally and in writing. Ability to interact effectively with staff and others outside the organization. Ability to positively interact with Americans with disabilities. Ability to work independently without supervision and maintain confidentiality of information. Ability to compose original correspondence and prepare required reports. Knowledge of the City of New Orleans and surrounding areas. WORKING ENVIRONMENTPHYSICAL DEMANDS Normal office environment. Public Interaction. Must be able to work various hours in excess of eight (8), seven (7) days per week. Must be available twentyfour (24) hours per day, in emergency situations. Must be able to work in various types of weather conditions For more information please visit our website at www.transdevna.comcareers The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http:www1.eeoc.govemployersposter.cfm Drug free workplace If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check Requisition ID 2019-11412 Position Category Management & Above Internal Code #TNA Internal Reference 698 Internal Code 3 Ind1 CompanyDivision Transdev Services

Keywords: Transdev North America, Inc, Jackson , Manager of Paratransit Operations, Executive , Jackson, Mississippi

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