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Service Technician

Company: Orion Talent
Location: Jackson
Posted on: August 6, 2022

Job Description:

Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for Service Technician positions with a leading medical technology company with over 120 years of experience. Position Details Location: Jackson, MS Compensation: First Year Total Comp $84K - $97K --- Base Payrate $60,000 - $67,000 --- Additional Average OT $9,000 - $10,050 --- Shift Differential (7%) $4,200 - $4,690 --- 5% Target Bonus $3,000 - $3,350 --- Annual Value of Company Car $12,000 Travel: Travel is an essential job requirement for this position. The Field Service Tech will travel regularly throughout assigned region to customer accounts. Some overnight stays may be required but are rare (approx. 10%). Must be able provide service to customers during off hours as well as weekends when necessary. Shift: Your normal hours will be Mon - Fri from 8am to 5pm while being trained. Once you are fully trained (usually somewhere in the 6-9 months' time frame, you will shift to an alternate work week schedule of 10am - 7pm. Overtime is frequently required. Must be able provide service to customers during off hours as well as weekends when necessary. Training: Cary, NC (8-week training courses) throughout the year to learn company equipment. Benefits: Our client offers an excellent global benefits package Medical, Dental, Vision, Employee Assistance Program, Mental Health, Substance Abuse, Flexible Spending Accounts, Life Insurances, Short- and Long-Term Disability, 401K Savings Plan with matching contribution, Financial Planning Tools, Training and Education, Tuition Reimbursement, Paid Time Off, Holidays, Flex Schedules, Business Casual Dress, Employee Discount Program, and Volunteer Opportunities. Specific benefits for this position include: --- 5% at target annual performance bonus (based on corporate performance) --- 4 weeks of paid vacation (PTO) to start, with 5 paid floater holidays pro-rated for the first year and 6 paid standard holidays. At the start of your third year, you get a 5th week of vacation. --- 100% match of 401K contribution, up to 6% (20% vesting of the matched amount each year). --- Corporate Vehicle - Fleet Program - You receive a new car ($45 per week cost to you) all inclusive of gas, tolls, service, insurance and more.? You can use for business and personal usage. ?It is estimated to be a $15k annual value to the employee.? You can also opt out and receive a corporate van. --- There are other perks like "be well" reimbursement of $300/year for health/fitness classes and related items. Position Description As a Service Technician, you will be in a field-based, customer-facing role that installs, services, maintains, and modifies company equipment at customer sites. You will work at sites with minimal supervision and will perform on-site customer repairs and be responsible for delivering both timely and effective repairs. It will be your responsibility to provide on-site training after installs to help ensure the systems optimal performance resulting in superior customer satisfaction. You will help with managing financial performance within your territory: meeting or exceeding budget for revenue generation, expense control, and inventory management. You will be a key contributor in maintaining ongoing customer interaction to solve and prevent technical difficulties. You will also interface directly with the Customer Care Manager, Technical Manager, Clinical Application Specialist, Product Managers, Sales Representatives, and customers. These interfaces are required to provide superior product service responsiveness and customer satisfaction. You will integrate the technical capabilities and available resources, with effective territory and business management skills to develop and maintain superior service levels. You will need to make decisions on the best plan of action in order to keep the customer's equipment downtime to a minimum. Specific responsibilities include: --- Provide customer troubleshooting assistance as required. --- Provide product service for clinical field trial installations. --- Perform warranty and maintenance work necessary to keep customer level of service and satisfaction high. --- Recommend service manual revisions. --- Properly manage replacement parts inventory, test equipment, tool, and technical library. --- Provide feedback to Field Service Specialist for any major technical problems or opportunities. Position Requirements --- Top-notch electronic systems knowledge and troubleshooting/repair skills in addition to unparalleled customer service skills (relationship development, conflict management, active listening and problem solving, interpersonal communication, etc.). --- Experience in the Biomedical field is a huge plus, but not required. --- Able to interpret electronic system schematics and flow-charts. --- A highly tuned mechanical aptitude and the ability to visualize and explain situations and resolutions are also critical in this role. --- Excellent customer service, communication (oral & written), documentation, and PC skills are essential to this position's success. --- Possess total familiarity with mechanical, electronic, optical, and operational aspects of designated products as evidenced by the ability to effectively install and repair/service designated instruments.

Keywords: Orion Talent, Jackson , Service Technician, Engineering , Jackson, Mississippi

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