JacksonRecruiter Since 2001
the smart solution for Jackson jobs

Quality Engineer Warranty Service Support

Company: Siemens
Location: Richland
Posted on: December 4, 2019

Job Description:

SunIRef:Manu:title Quality Engineer - Warranty & Service Support Siemens 9,523 reviews - Richland, MS 39218 Siemens 9,523 reviews Read what people are saying about working here. Position Overview The Quality Engineer (QE) - Warranty & Service reports to the Quality Manager in the Voltage Regulator Quality organization. The QE is responsible for handling customer complaints to ensure customer satisfaction and maintain the Siemens reputation. The QE also supports QM-related activities such as non-conformance management, process inspections, root-cause analysis, and preventive/corrective actions. Responsibilities The Quality Engineer / Customer Service Representative serves as the first level contact with customers to address issues with units under warranty while maintaining a positive, empathetic and professional attitude toward customers at all times. The position is also an integral part of a Quality Team working with Production, Engineering, Finance, Sales/Marketing and Logistics departments. Ensure customer satisfaction and provide professional customer support. Acknowledge and resolve customer complaints related to Voltage Regulator products by responding promptly to customer and Siemens Sales inquiries through various channels. Maintain a positive, empathetic and professional attitude toward customers at all times. Know Voltage Regulator products inside and out so as to answer questions. Coordinate between Field Service Technicians and customers to address warranty service. Maintain records of customer interactions, transactions, comments and complaints. Provide reports to customers and Siemens management including financial analysis of repair work and associated Non-Conformance Cost. Collaborate with 3rd party service providers. Required Knowledge/Skills, Education, and Experience Bachelor degree in Engineering or Technology. A combination of education (High School Diploma or GED equivalency as a minimum) and related work experience may be considered. Good English skills. Self-motivated personality. A team player with cultural sensitivity and excellent social and organizational skills. Excellent Microsoft Office skills - Word, PowerPoint, Excel, Outlook. Willing to travel domestic and international. Less than 25% travel is typical required. 3-5 years of experience Preferred Knowledge/Skills, Education, and Experience Excellent communication skills - oral and written Demonstrated critical thinking and problem-solving abilities. Strong mechanical and electrical aptitude Basic of understanding of high-voltage regulator and/or transformer products Basic understanding of contracts Ability to read and interpret electrical schematics and diagrams Ability to develop and qualify unique Third-Party relationships to better serve Siemens customers. (paint, logistics, repair, digital scanning) Basic understanding of SAP and SalesForce Familiar with 8D, A3, 5S, and similar Quality methodologies Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Siemens Gas and Power (GP) is a global pacesetter in energy, helping customers to meet the evolving demands of today's industries and societies. GP comprises broad competencies across the entire energy value chain and offers a uniquely comprehensive portfolio for utilities, independent power producers, transmission system operators and the oil and gas industry. Products, solutions and services address the extraction, processing and the transport of oil and gas as well as power generation in central and distributed thermal power plants and power transmission in grids. With global headquarters in Houston in the U.S. and more than 64,000 employees in over 80 countries, Siemens Gas and Power has a presence across the globe and is a leading innovator for the energy systems of today and tomorrow, as it has been for more than 150 years. Job ID: ****** Organization: Smart Infrastructure Company: Siemens Industry, Inc. Experience Level: Early Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. Siemens - Just posted report job - original job

Keywords: Siemens, Jackson , Quality Engineer Warranty Service Support, Engineering , Richland, Mississippi

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Development Engineer
Description: Position Summary: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - (more...)
Company: Radian Research, Inc.
Location: Jackson
Posted on: 12/2/2019

Diesel Technician - Diesel Mechanic
Description: Diesel Technician / Diesel Mechanic To learn more about this position call HR 513-842-4728 Are you an experienced Diesel Technician looking for a good new opportunity Our team is currently looking for (more...)
Company: Clarke Power Services, Inc.
Location: Jackson
Posted on: 12/4/2019

Mid-Level Water Resources Engineer-Jackson
Description: This position is for a Mid-Level Water Resources Engineer with a company in Jackson, MS.Duties and Responsibilities: The position is in support of project assignments related to stormwater management (more...)
Company: Wood PLC
Location: Jackson
Posted on: 12/4/2019


Sales Engineer
Description: This ideal candidate will partner with Account Executives to find, contact, and follow-up with prospective clients. Once they discover the client's needs, they will discuss our product's technological
Company: Tool-Smith Company, Inc
Location: Jackson
Posted on: 12/6/2019

Mid-Level Water Resources Engineer
Description: Salary/Rate N/A Permanent Location Jackson, MS, United States Posted By Wood. Date Posted 6 hours ago Expires 18 Dec 2019 Qualifications None Mid-Level Water
Company: Wood
Location: Jackson
Posted on: 12/4/2019

TP Parts Engineer
Description: Recruiter Siemens Location Richland, United States of America Salary Competitive Posted 25 Nov 2019 Closes 26 Dec 2019 Ref Sector Engineering Category Skilled Trades Contract Type Permanent Hours (more...)
Company: Siemens
Location: Richland
Posted on: 12/8/2019

12N Horizontal Construction Engineers
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Before a road, airfield, or a building can be constructed, all obstacles must be removed from the site. As a Horizontal Construction Engineer (more...)
Company: Army National Guard
Location: Jackson
Posted on: 12/2/2019

91P Artillery Mechanic
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br The Army National Guard relies on Soldiers to test and maintain electrical systems for its ground weapons systems. As an Artillery Mechanic (more...)
Company: Army National Guard
Location: Hattiesburg
Posted on: 12/8/2019

Auto Body Technician
Description: ICAR certified auto body repair technician that can do anything from quality mud work, frame repair/pulling,
Company: Richie------s Collision Center
Location: Hattiesburg
Posted on: 12/8/2019

Diesel Mechanic - Experienced
Description: Diesel Mechanic /Truck Technician Detroit Diesel Experienced We'd like to talk with you To learn more call HR at 513-842-4728 Are you an experienced Mechanic looking for a great new opportunity Monday-Friday, (more...)
Company: Clarke Power Services, Inc.
Location: Jackson
Posted on: 12/4/2019

Log In or Create An Account

Get the latest Mississippi jobs by following @recnetMS on Twitter!

Jackson RSS job feeds