Reporting Analyst, Customer Service

Company: Evolent Health
Location: Jackson
Posted on: June 22, 2022

Job Description:

Its Time For A ChangeYour Future Evolves HereEvolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.
Are we growing? Absolutely about 40% in year-over-year revenue growth in 2018. Are we recognized? Definitely. We have been named one of Beckers 150 Great Places to Work in Healthcare in 2016, 2017, 2018 and 2019, and one of the 50 Great Places to Work in 2017 by Washingtonian. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If youre looking for a place where your work can be personally and professionally rewarding, dont just join a company with a mission. Join a mission with a company behind it.What Youll Be Doing:Evolent Health is looking for a Reporting Analyst, Contact Center Performance and Workforce Management to be a key member of our Customer Service Organization team. This individual will report to the Associate Director of Contact Center Performance and Workforce Management and play a critical role in executing Evolent Healths mission, focused on producing, coordinating, and monitoring the reporting requirements of business operational functions within the Customer Service Organization. This position will work with both internal and external business partners to develop and implement an operational reporting inventory and calendar to improve the reporting process and timeliness
Essential functionsResponsibilities+ Design business analysis and data recording systems for use throughout the department.
+ Maintain databases and perform updates as necessary to ensure accuracy.
+ Development of reporting (internal and external) inventory and calendar.
+ Interprets and analyzes large amounts of data using exploratory mathematical and statistical techniques.
+ Performs data collection, analysis, and reporting that lend valuable insights that capitalize on a combination of internal and external data.
+ Monitor data to identify changes and trends.
+ Analyzes data from conceptualization through presentation and requires proficiency with analytical tools, knowledge of data analysis methodology, use of presentation software, and strong communication skills.
+ Identifies, evaluates, and implements new data-driven strategies and processes for reporting.
+ Prepares ad hoc and standard reports in an accurate, concise, and timely fashion.
+ Provide guidance and support to operations personnel and leadership towards resolution of issues with an emphasis on root cause analysis by compiling, reviewing, and analyzing data.
+ Serve on various committees and attends required meetings
+ Perform other duties and projects as assignedAcademic Qualification+ Bachelors Degree or similar certification with either a quantitative discipline (e.g. actuarial, statistics, economics, engineering, computer science, operations research, applied math) or healthcare (health administration, public health, medicine)
+ Extensive knowledge of PCs and related software applications, such as Word, PowerPoint, Excel, Project
+ 1 - 3 years of experience within a health plan, managed care organization, provider operated healthcare environment or third-party administrator
+ 3 - 5 years of experience in collecting, analyzing, and presenting data and recommendations to managementTechnical requirements:Currently, Evolent employees work remotely temporarily due to COVID-19. As such, we require that all employees have the following technical capability at their home: High speed internet over 10 MBPS and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent Health is committed to the safety and wellbeing of all its employees, partners and patients and complies with all applicable local, state, and federal law regarding COVID health and vaccination requirements. Evolent expects all employees to also comply. We currently require all employees who may voluntarily return to our Evolent offices to be vaccinated and invite all employees regardless of vaccination status to remain working from home. Certain jobs require face-to-face interaction with our providers and patients in client facilities or homes. Employees working in such roles will be required to meet our vaccine requirements without exception or exemption.Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability pensation Range:
The typical range of employees within the compensation grade of this position is . Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.

Keywords: Evolent Health, Jackson , Reporting Analyst, Customer Service, Advertising , Jackson, Mississippi