Receptionist/Clerical Assistant - Department of Administration

Company: Hinds County Human Resource Agency (HCHRA)
Location: Jackson
Posted on: November 22, 2021

Job Description:

Characteristics of Work Under the direction of the Vice President, Administrative & Board Services, the Receptionist/Clerical Assistant is responsible for the Administrative Call Center, assisting visitors, and performing clerical duties. The Receptionist/Clerical Assistant must have a strong command of the company's customer service policies and is well-versed in the Agency's opportunities for families that can be critical for offering quick and accurate assistance to our clients/customers. Qualifications A high school diploma from an accredited high school or GED equivalent and one (1) year of experience in community services office work; demonstrated effective written and oral communication skills; and the ability to type at least 45 wpm. Hinds County Human Resource Agency will provide reasonable accommodations for any known disability that an otherwise qualified employee might have, to assist the employee to perform essential job duties, provided that these accommodations do not result in an undue hardship for the Agency. Job Requirements: Essential Functions These essential functions include, but not limited to, the following. Additional essential functions may be identified and included by the Agency. Provide receptionist and clerical assistance to the Vice President, Administrative & Board Services and will assist with the provision of providing opportunities to individuals through the Agency. Represent the Agency at the highest level, be an enthusiastic individual who must possess a professional and positive attitude. Utilize active-listening and care coordination skills, listen to customer service issues and then offer customary and innovative solution to each customer. Greets all visitors courteously, determines their needs and directs them to the proper person and/or department/office. Responsible for maintaining a high level of professionalism with clients, while working to establish a positive rapport with every caller. Ability to remain professional and courteous with clients/customers at all times. Excellent verbal and written communication skills. Ensures all visitors are registered on sign-in/sign-out roster. Inspects all employees and visitors for badge identification, sign-in roster, and ensures all visitors are escorted properly. Answers all incoming calls regarding service questions and general client concerns and transfers incoming telephone calls to the appropriate person.

Keywords: Hinds County Human Resource Agency (HCHRA), Jackson , Receptionist/Clerical Assistant - Department of Administration, Administration, Clerical , Jackson, Mississippi